How to cancel ProtonVPN subscription

How to cancel your ProtonVPN subscription

• Sign in to your ProtonVPN account at account.protonvpn.com.
• In the left sidebar, click Subscription.
• Scroll to Cancel subscription and click Continue.
• Confirm your cancellation.

Notes:

• You’ll typically be guided through a final confirmation screen. Follow the prompts to complete the cancellation.
• If you don’t see a Cancel subscription option, verify you’re logged into the correct account or try a different browser. If issues persist, contact ProtonVPN support for assistance.

Refund policy and timing

• ProtonVPN offers a money-back guarantee for all subscriptions if requested within the first 30 days after purchase.
• To request a refund, you generally need to contact ProtonVPN support or use the refund option in your account flow if it’s presented.
• Refunds are typically issued to the original payment method. Depending on your bank, it can take several business days to appear on your statement.

Important considerations:

• The 30-day window starts from the date of your purchase, not from the end of a trial.
• If you cancel after the 30-day window, you may not be eligible for a refund, but you’ll retain access for the remainder of your current billing period.

Downgrading to a Free plan vs. fully canceling

If you like ProtonVPN’s service but don’t need a paid tier, you can downgrade to a Free plan rather than canceling completely. This preserves basic VPN access without triggering a renewal.

• How to downgrade:
• Sign in to account.protonvpn.com.
• Go to Subscription in the left sidebar.
• Look for an option to downgrade or switch to Free, and follow the prompts.
• What changes with Free:
• Fewer servers and possibly slower speeds.
• No paid features included in Plus/Unlimited plans.
• The Free plan still provides essential VPN functionality, though with limitations.

Common issues and troubleshooting

• “Cannot find Cancel subscription” or similar messages:
• Ensure you’re logged into the correct ProtonVPN account (the one linked to your subscription).
• Try a different browser or clear cache/cookies.
• If you’re part of a family or business plan, there may be account hierarchies. Contact support for help.
• Refund not showing after requesting:
• Check the original payment method for a pending refund.
• Contact support with your order number and cancellation confirmation.
• Auto-renew and billing quirks:
• Some users see auto-renew disabled automatically after cancellation, while others retain access until the end of the current billing period.
• If auto-renew settings are still active after cancellation, reach out to support to ensure it’s fully stopped.

Quick comparison: cancel vs. downgrade vs. keep as is

What to expect after cancellation

• Access: If you cancel, you’ll typically lose access to paid features at the end of your current billing period. If you downgrade, you’ll keep Free features immediately.
• Billing: You’ll stop future renewal charges after cancellation. If you requested a refund within 30 days of purchase, the refund will be processed to your original payment method.
• Support: If you run into issues, ProtonVPN support can help clarify the exact date your access ends and whether any credits or refunds are pending.

Tips to ensure a smooth cancellation

• Double-check the correct account: If you manage multiple Proton services (VPN, Mail, etc.), ensure you’re adjusting the VPN subscription specifically.
• Document your cancellation: Take a screenshot of the cancellation confirmation in case you need it for refunds or future reference.
• Check your email: ProtonVPN often sends a confirmation email after cancellation. Save it until you’ve resolved any refund questions.
• Contact support if needed: If you run into blockers (e.g., the option isn’t visible), reach out to ProtonVPN support with your account details and purchase information.

Final recommendation

If your goal is to stop paying for ProtonVPN, cancel through the account dashboard as described above. If you’re unsure about continuing, consider downgrading to the Free plan to maintain basic protection with no ongoing charges. If you believe you are within the 30-day window for a refund and want your money back, request the refund promptly after cancellation and monitor your payment method for the reversal. By following the steps and checking the refund policy, you can manage your ProtonVPN subscription with clarity and confidence.