How do i cancel my Proton VPN subscription

How to cancel your Proton VPN subscription

• Sign in to your Proton VPN account at account.protonvpn.com.
• In the left sidebar, locate and select Subscription.
• Scroll to Cancel subscription and click Continue.
• Confirm your choice by selecting Cancel subscription.
• Read the cancellation terms carefully, including refund eligibility and how access ends.

Notes:

• You’ll see any remaining time on your current billing period before the cancellation takes effect.
• If you don’t see Cancel subscription, you may be looking at a plan that isn’t eligible for cancellation from that screen or you may need to contact support for assistance.

Refund eligibility and the 30-day guarantee

• Proton VPN typically offers a money-back guarantee for all subscriptions if requested within the first 30 days.
• If you’re within the 30-day window, you can request a refund as part of the cancellation flow or by contacting support.
• Refunds are usually issued to the original payment method, and processing times can vary by bank or card issuer.

What to expect:

• The refund may take several business days to appear on your statement, depending on your bank.
• If you subscribed via an app store (iOS, Android) or a third-party platform, refund requests may need to go through that store’s process rather than Proton directly.

Downgrading to Free vs. canceling entirely

Downgrading can be a practical option if you want continued access to Proton VPN’s free plan without continuing paid features.

• How to downgrade: In the Subscription section, there is often an option to downgrade from Plus (or other paid tiers) to Free.
• Free plan limitations: Fewer server options, slower speeds, and no access to premium features that come with paid tiers.
• Data and privacy: Downgrading does not remove your account or stored data. It simply stops the paid features and renewals.

If you’re not ready to cancel completely, downgrading can be a transitional step while you reassess your needs.

What happens after cancellation

• Access to paid features ends at the end of your current billing cycle or immediately if you cancel mid-cycle depending on policy.
• Your account remains active. You can re-subscribe at any time from the Proton VPN dashboard.
• If you have any saved servers, favorites, or settings, they should remain in your account, though some premium features or server access will be unavailable after cancellation.

Important considerations:

• If you rely on credits or vouchers, check how they behave after cancellation. Digital vouchers can sometimes be used toward a Proton subscription, but policy can vary.
• If you use Proton VPN in conjunction with other Proton services, cancellation may not affect those services unless specifically tied to a subscription bundle.

Special cases: subscriptions through app stores or bundles

If you subscribed via an app store (Apple App Store, Google Play) or through a bundle, the cancellation and refund process may differ:

• App store subscriptions: Cancel through the respective store’s subscription management page (not directly in Proton VPN account). Refunds are typically handled by the store according to their policies.
• Bundled or promotional purchases: Check the terms of the bundle for how cancellation affects the discount, premium features, and refund eligibility.

To avoid surprises:

• Review your latest charge date in your Proton VPN account or the email receipts to understand when the next renewal would occur.
• If you’re unsure where your subscription was originated, try signing in to Proton VPN with the account you used to purchase and check the Subscription page first.

Practical checklist before canceling

• Confirm you’re at the correct account if you manage multiple Proton accounts.
• Decide between canceling and downgrading. If you expect to return soon, downgrading might be more convenient.
• If you want a refund, ensure you’re within 30 days of purchase.
• Note any data or server preferences you want to keep for when you return.
• If you’ve subscribed through a platform, familiarize yourself with that platform’s refund policy.

Quick comparison: cancel vs. downgrade vs. remain active but paused

Note: Proton’s exact terms and UI text can change, so the in-account wording you see may differ slightly from what’s described here.

How to contact Proton VPN support for cancellation help

If you run into issues or the cancellation option isn’t visible in your account:

• Visit Proton VPN support: account-and-billing and cancelation-specific pages.
• Use the support form or live chat if available.
• Provide your account email, subscription type, and the reason for cancellation to speed up processing.
• If you’re dealing with a store-based subscription, follow the store’s refund process and keep records of your cancellation attempt.

Common issues you might encounter:

• The Cancel subscription button is not accessible due to an ongoing payment method issue.
• You’re being directed to a different page or error occurs. Restarting the browser or trying another device can help.
• The 30-day refund window expired unexpectedly. Check the exact purchase date in your receipts.

Final recommendation

If you’re simply looking to stop ongoing charges but keep an option to return later, downgrading to Free is a sensible middle ground. It preserves your Proton VPN account, preserves your preferences, and avoids re-adding a payment method if you think you may reuse the service. If you’re certain you won’t need Proton VPN again, proceed with Cancel subscription and, if eligible, request the 30-day money-back refund. Does Microsoft Edge have VPN

In short:

• Start in account.protonvpn.com > Subscription > Cancel subscription to cancel.
• If you’re within 30 days, request a refund for a full refund as applicable.
• Consider downgrading to Free if you want to keep your account and data with no ongoing charges.
• If you used an app store or bundle, follow the store’s notification and refund process.

If you’d like, tell me how you subscribed (direct Proton VPN billing vs. through an app store), and I can tailor the steps to your exact situation and walk you through the screens you’ll see.